​​​​​​​​​​8. REPORTING FOR DUTY

• Staff must report for duty at least 15 minutes prior to their start time.

• Staff must arrive for duty looking smart with an upbeat attitude.

• Staff must not report for duty under the influence of drug and/or alcohol. We have a zero-tolerance policy

and random drug and alcohol tests are regularly carried out.

• Staff must wear approved uniform (as per section 7 of this document)

• Staff must ensure they are clocked in/out via PARiM (Failure to do so, may result in them not being paid)

• Staff must sign out a radio – recording the radio number in the logbook.

• Staff must carry a notebook & pen with them whilst on duty.

• Staff are to be in their allocated position, for their shift start time.

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9. GENERAL CONDUCT

Whilst on duty you are expected to conduct yourself in a professional manner at all times. You must remain alert, focused on matters in hand and always look the part. You are representing CTS, and we expect you to convey our standards every time.

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You must always:

• Look smart and be prepared for work

• Have an upbeat posture and wear your smile

• Be polite and helpful

• Have a can-do attitude and greet people in a courteous manner

• Be alert and focused

• Always seek to find a solution

• Be familiar with your surroundings and the tasks expected of you

• Be familiar with the emergency procedures

• Carry out the job as instructed

• Wear the correct uniform

• Follow the safety rules

• Be a team player by supporting your colleagues

You must never:

• Leave position unless instructed

• Smoke, vape, drink or eat whilst on duty

• Never use personal electronic equipment

• Remain seated unless a requirement of the position

• Leave site early

• Speak to the Press under any circumstances

• Make inappropriate comments

• Sleep on duty

• Deviate from the briefing

• Ignore a security or safety breach

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10. BREAKS/WELFARE

Staff will receive a minimum 30 minute break for every 6 hours worked. At the discretion of the Duty Manager, in

most cases the break period will be longer. Where practicable and available, staff will have access to a suitable rest area with a fridge and microwave and be provided with hot drinks/water. It should be noted for ‘1 day’ only events this is not always feasible. Staff should always arrive with a packed lunch or bring sufficient monies to purchase food from the local shops.

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11. WORK EQUIPMENT

From time to time, you will be issued with work equipment such as radios, PPE, scanners etc. You are expected to use the equipment appropriately and return all equipment intact at the end of your shift. On no account may work equipment be taken home without the consent of a Director.

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12. CUSTOMER SERVICE

We take pride in exceeding customer expectations while doing so in style. The importance of providing the best customer service can never be understated. Without customers, we have no business. The better our service, the more customers we have, the more we grow as a team and as individuals. We pride ourselves on being a friendly family run business, providing a safe and secure service to meet the needs of our clients and their customers.

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Furthermore, our clients often use ‘Mystery Shoppers’, so it is imperative that our high standards are maintained every day. Failure to maintain the necessary standards could result in a loss of business. With this in mind, we need your full cooperation, energy and bags of smiles to ensure our standards are dazzling at all times.

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13. SOCIAL MEDIA

All forms of social media are strictly controlled and maintained by our clients and the CTS Management Team. This means that you are not permitted to use the event name or logo in any marketing or PR materials. This also means no ‘tagging’, ‘sharing’ on Facebook, Twitter or Instagram and any other Social Media sites alike. This is a very serious matter, and we would ask for your full co-operation. Anyone found using social media inappropriately in relation to CTS related work will be subject to disciplinary procedures.

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14. EQUALITY, DIVERSITY AND INCLUSION

CTS hire staff from all walks of life, but ultimately, we are one team. We trust one another and we value everyone’s contribution. Our commitment to a fair and responsible workplace, free of discrimination, inequality or harassment is unwavering and we expect these standards to apply when working with our clients and with our supply chain partners.

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We will be clear on what is expected of you in your role and provide you with the support and training to do your job to the highest standard. In return we will not tolerate any form of personal abuse, harassment or mistreatment of colleagues or clients.

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You must always:

• Show the highest possible professional conduct at all times.

• Treat everyone with dignity and respect.

• Expect the same treatment from others in return.

• Communicate and exhibit our values and related behaviours at all times.

• Report any incident or potential incident that we become aware of.

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You must never:

• Work in such a way that our colleagues feel abused, intimidated or mistreated.

• Condone any form of harassment or abuse from our team.

• Be involved in an inappropriate personal relationship with a colleague which may cause decision making to be

compromised.

• Use someone’s personal situation or personal information to exploit them.

• Fail to report an incident relating to harassment, intimidation or mistreatment.

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15. HEALTH & SAFETY

We want all our people to work safely and return home safely at the end of each and every day. We expect all our people to play their part in making our operations safer and ensuring their team has the right equipment, training and knowledge to guarantee a safe working environment.

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You must always:

• Be aware of the work we’re undertaking, and the hazards associated with it.

• Follow the safe working procedure provided for us.

• Look out for your own safety and others around us.

• Report any accident, near miss, injury, ill health or unsafe condition so that action can be taken.

• Ensure we are properly trained for the work you are doing.

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You must never:

• Condone any unsafe act, condition or behaviour.

• Walk by an unsafe act or work area without raising the issue.

• Ignore the training provided.

• Apply pressure to our work colleagues to work unsafely.

• Work while under the influence of alcohol or drugs.

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16. INCIDENT REPORTING

We all have responsibilities to act in the best interest of the company, which includes reporting all incidents and

accidents immediately.

• Report it: You must report any incidents immediately to your Supervisor, no matter how minimal the damage

or minor the injuries sustained.

• If someone is injured, do not move them, call for medical assistance.

• Cordon the scene, do not allow unauthorised personnel to enter, await instructions from the Supervisor or

Site Manager – use other uniform personnel or members of public to assist you in controlling the scene if

required.

• Look for any witnesses and ask them to stay in a safe area whilst awaiting attendance of a Supervisor or Site

Manager.

• Photograph It: Use your mobile phone to take pictures or video of the situation, give a running commentary

of what you saw, the scene and any witnesses.

• NEVER admit liability - Even if it looks like we may be at fault, it is NOT for you or your colleagues to decide

who is or isn’t liable.

• Document It: Record any vehicle registration numbers involved, make, colour and logos.

• Always obtain 3rd Party details. The above is not a substitute for obtaining both driver’s and owner’s (if

different) details.

• Offer our company details. Never be afraid to give a third party the CTS office address, phone no and email.

This nearly always takes the heat from the moment.

• Complete an incident report or statement if requested by your Supervisor.

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17. OPERATIONAL TASKS

17.1 General:

• Staff are to be dressed in correct uniform/PPE, as explained in Section 7 of this document prior to starting work.

• Staff must adhere to their Supervisors instructions.

• Staff must sign out a radio, have with them a site map and any other required documents/information (Such as

delivery schedules) prior to going to their deployed position.

• Staff are expected to be proactive (No sitting while on position - unless authorised by a Supervisor)

• Smoking or eating is strictly prohibited.

• Staff are not permitted to use their mobile phone for personal calls whilst on duty.

• Staff are to remain on position until they are relieved by a staff member or ‘stood down’ at the end of the day

by a Supervisor.

• Staff should never put themselves or others at risk, if unsure they are to ask for advice and guidance from their

Supervisor.

• Staff must report any accidents, incidents or near misses to their Supervisor immediately.

• Staff must not ask drivers for gratuity and or receive gratuity.

• Staff should always undertake their duties in a professional manner, being friendly and approachable.

17.2 Typical Traffic Management Duties:

• To be easily identifiable by wearing high visibility uniform.

• Carry a radio for two-way communication, to enable day to day operational communication.

• Ensure vehicle routes have been assessed for hazards prior to use.

• Pre lay traffic management equipment - lane markers /chapter 8 signs, cones etc.

• Mark-out / segregate designated access and egress routes.

• Ensure any required traffic related signage is installed and being obeyed.

• Mark out and manage the carpark/PUDO (Pick Up & Drop Off).

• Maintain and monitor site H&S rules and regulations (Such as site speed limits & checking drivers have high viz PPE)

• Effectively control and marshal traffic around the event site, minimising blockages and delays.

• Regulate the parking of vehicles safely on site, ensuring emergency exits are not blocked and onsite traffic can still flow.

• Regulate vehicular access in accordance with the event schedule and accreditation scheme.

• Maintain and manage vehicular deliveries.

• Issue and collect vehicle delivery passes as appropriate.

• Direct and instruct drivers on the site rules/unloading areas.

• Ensure unloading vehicles depart site within their allotted time.

• Traffic marshal and ‘banks’ vehicles as appropriate.

• Observe the behaviours and actions of others within the area of operation, being attentive to the vehicle

movement, any public (if applicable) and the wider environment.

• Always keep pedestrians and vehicles safely apart, giving priority to pedestrians.

• Look out for unsafe loads, especially on curtain sided vehicles – Should an unsafe load be identified, the vehicle should be stopped in a safe zone, cordoned off and the Health & Safety Officer/Site Manager informed.

• Protect grassed areas by keeping vehicles on paved roads and track way. (NB: vehicles requiring access or need to drive off tracked or tarmac areas is given on a case by case basis depending on factors such as ground

conditions, weather, type of vehicle and potential damage).

• Facilitate emergency vehicles access if/when required.

• Note: General CTS Staff are NOT permitted to work ‘on the public highway’ unless they have received specific training and are wearing the correct level of PPE.

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17.3 Banksman Specific

• Staff must have good knowledge of their deployed location and the site in general.

• Before undertaking any bankmen works, ensure you have surveyed the area for any hazards such as low

hanging tress, weight restrictions, tight spaces, uneven ground, one-way systems etc.

• Use appropriate hand signalling and ensure the signals can be clearly seen (as per section 19 of this document).

• Do not reverse a vehicle if there is an alternative option, ask the driver if they can drive out in a forward motion

– Only reverse a vehicle as a last resort.

• Never stand directly behind a reversing vehicle.

• When reversing a vehicle, position yourself approximately 2 metres from the corner of vehicle on the driver’s

side to ensure they can A: ALWAYS see you, and B: ALWAYS hear you.

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17.4 Road Closures:

From time to time, we are expected to close local B roads to restrict access to residents and or businesses only.

Please follow the ‘you must ALWAYS and NEVERS’

You must always:

• Insert Road Closed sign, traffic barrier/cone.

• Wait on the pavement until it is necessary to permit an authorised vehicle in/out.

• Stand at least 2 metres away from any advancing vehicle.

• Stand to the side of vehicles (driver side).

• Be aware of the work you are undertaking and any associated hazards.

You must never:

• Stand in front of vehicles.

• Engage in conflict or physically prevent anyone from entering a road. We are to inform only.

• Condone any unsafe act, condition or behaviour.

• Work in front of the traffic barrier/road closure sign.

• Enter the adjoining roadway.

17.5 Pedestrian Crossing Marshal:

In addition to typical marshalling, we provide Traffic Stewards to assist visitors travelling to an event. The task is:

• Direct visitors to and from local transport hubs to the event.

• Advise spectators to cross at the designated pedestrian points.

• Advise visitors to only cross when the ‘Green Man’ is showing and alternatively advise visitors not to cross when

the ‘Red Man’ is showing.

• Communications must be consistent, clear and audible. Use agreed stop protocol “Folks, Red Man signal please

hold”.

• Be familiar with the local transport network, surrounding roads, venue layout, places of public interest,

available parking etc.

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18. ONLINE TRAINING

Whilst you will be provided with hands on practical training, please visit the links below to help you fully understand

the requirements of the role.

Banksman and hand signalling training

https://www.youtube.com/watch?v=TCF6Rhcs7OY

Test

https://www.youtube.com/watch?v=HPCfwLew8As

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19. HAND SIGNALLING

Below are the approved traffic signs and instructions to be used for any vehicle manoeuvres on site, to ensure

you and others are safe.

Start the manoeuvre of a vehicle – You may wish to only use a thumb to show the

driver you are ready to start.

To manoeuvre the vehicle to the Left - You put your left arm down alongside your

body and raise your left arm up directing the driver to where you want the vehicle to

go. To manoeuvre the vehicle to the Right - You put your right arm down alongside your

body and raise your right arm up directing the driver to where you want the vehicle

to go. This is the signal for either moving a vehicle forward or backwards, You put both

arms up alongside the body with hands moving in a slow motion towards the face.

Use this signal to show the driver how much width he/she has either side of the

vehicle and remember the vehicle should be moving at no more than a slow walking

pace.

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Use this signal to show the driver how much height he/she has, again the vehicle

should be moving at no more than a slow walking pace.

This is the signal you should you if the vehicle needs to be stopped. Raise either hand

up with palm forward facing towards the driver and shout ‘stop’ in a loud and

commanding voice.

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20. RADIO COMMUNICATION

Effective communication is essential whilst working as a Traffic Marshal. Staff are required to be competent in

using a radio and be familiar with the phonetic alphabet as listed below. In addition, when using the radio, all

messages are to be transmitted in English, in a professional manner and conversations kept to a minimum.

The phonetic alphabet, to be used in radio communication for vehicle number plates:

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A = Alpha B = Bravo C = Charlie D = Delta E = Echo F = Foxtrot

G = Golf H = Hotel I = India J = Juliet K = Kilo L = Lima

M = Mike N = November O = Oscar P = Papa Q = Quebec R = Romeo

S = Sierra T = Tango U = Uniform V = Victor W = Whiskey X = X-ray

Y = Yankee Z = Zulu

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